案例管理- e_101 -管理

Monitors assigned caseload of clients participating in an emergency day shelter program; establishes program plan/goals 和 evaluates client's progress by conducting routine meetings with client 和/or staff; serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment.

基本功能:
本职位描述不应被理解为包罗万象. 它旨在确定该职位的基本职能和要求. 任职者可能被要求履行与工作相关的职责和任务，而不是本职位描述中所述的职责和任务.

案例管理职责(60%)
Interviews applicants to determine eligibility for program enrollment based on established guidelines 和 requirements; conduct needs assessment, obtains pertinent information 和 establish program goals for eligible clients; refers applicants to internal case man年龄ment specialists, 和/或其他机构，如果不适合项目.
Develops client intake for clients; instructs clients in completing necessary paperwork including goals 和/or budget forms; completes orientation check-off form 和 obtains release of information forms when appropriate.
Meets regularly with clients to discuss 和 evaluate their progress; prepares accurate 和 up-to-date records documenting the same; monitors client behavior, 集团出席, 和 movement; receives incident reports 和 enforces disciplinary actions for infractions of the emergency day shelter.
计划, 坐标, 和/or facilitates life man年龄ment classes to assist clients in obtaining skills that will enable them to functionally cope with their environment; obtains speakers 和 workshop presenters as needed.
始终如一地充当导师，并提供适当卫生的积极榜样, 个人形象, 记录保留, 预算计划, 调度, 等.
根据客户的需求和他们的项目计划，为客户推荐合适的项目或其他机构.
Completes discharge plans of clients exiting the program; transfers file contents to non-active file.
Attends community meetings with representatives of other 年龄ncies in order to educate them about the program; makes client referrals 和 maintain awareness of client's progress.
Counsels clients 和 their children (occasionally under emergency or stressful situations); determines appropriate, 安置和/或转介到其他机构.
计划, 坐标, 和 facilitates group 和 individual crisis intervention counseling sessions; plans
group activities 和 focus; provides group participants with information offered by other community services; provides individual crisis counseling as needed; publicizes availability of group sessions; performs community education speeches.
Counsels clients 和 anonymous callers by telephone in emergency situations; provides information 和 referrals to appropriate community 年龄ncies.
作为学校的联络人和/或客户辩护律师, 法律, 社会, 福利, 公共安全和医疗机构.

社会服务责任(20%)
Greets 和 interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines 和 restrictions; records clients disposition 和 other pertinent information such as income, 费用, family 和 work history; assists clients in completing applications for assistance; photocopies 社会 security cards, 图片识别卡, 工资报表, 水电费, 等.
准备, 完成和加工食品, clothing 和 furniture vouchers for eligible clients; directs clients to Family Store or Food Pantry for assistance.

行政职责(20%)
准备 和 maintains case records 和 logs on all assigned clients; ensures the accuracy 和 completeness of the same.
准备 和 maintains client files documenting pertinent client information; prepares 和 maintains records of clients’ progress in files; completes assessment forms, monthly client statistics 和 progress notes; enters pertinent information into the established 首页less Man年龄ment Information System (HMIS).

其他职责:
如有需要，协助社区服务工作者.
完成分配的其他任务.
材料设备:
个人电脑及一般办公设备

知识、技能和能力:
有组织和维护记录的有效和高效的方法的知识和能力.
了解社会服务案例管理的原则和实践.
熟练使用Word和Excel软件，能够有效地创建和维护电子表格.
能够与客户面谈，以评估和满足他们的需求.
能够根据特定的项目指导方针和限制来确定客户是否有资格获得项目援助.
能够与公共和社区机构建立并保持有效的工作关系.
能够与不同群体的人建立并保持有效的关系，并对他们所关心的问题保持敏感.
能够展现救世军正面及专业的形象.

工作条件:
工作在正常的办公环境中进行，很少或没有因天气变化而引起的身体不适或因噪音而引起的不适, 灰尘, 污垢, 诸如此类.
工作可能需要驾驶车辆，这可能与交通繁忙或天气变化有关.

宗旨声明:
本文件提供上述救世军职位的描述性资料. 在职人员实际完成的工作可能会有所不同. 虽然此文件可用于招聘, 人员配备, 或者职业规划, 此处包含的信息仅应作为本职位内容和资格的指导或推荐. 个人满足本文件中描述的资格和能力的能力并不能保证就业或晋升.

救世军保留在认为有需要时更改本文件的权利，而无须事先作出书面通知.
所有员工都认识到救世军是一个教会，并同意他们作为救世军的雇员不会做任何破坏其宗教使命的事情.
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